HELP CENTER
fbje FAQ — Frequently Asked Questions
From opening an account to bonuses, payments, and responsible gaming — find answers to all your questions here.
fbje is a reliable online betting and casino platform for Bangladeshi players. New users and experienced players alike have many questions. This page has been created to provide direct and detailed answers to all of those questions. If you do not find the answer to your question in the list below, contact our 24/7 live chat support — our team is always ready to help in Bengali.
Account
Account and Registration
To open an account at fbje you will need an active mobile number, an email address, and a strong password. During registration you will need to provide your full name and date of birth. Please note that fbje is for players aged 21 and above only. Make sure to provide accurate information, as identity verification may be required at the time of withdrawal.
No. At fbje only one account is allowed per mobile number and email address. If multiple accounts are created they may be cancelled and bonuses may be forfeited. We strictly follow this policy to ensure a fair and equitable playing environment.
Use the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Enter the code and set a new password. If you have trouble, contact us on live chat — our 24/7 support team will help.
Yes. The fbje website is fully mobile-friendly. All features are available through a mobile browser on both Android and iOS devices — account management, playing games, deposits, and withdrawals. No separate app download is needed.
To verify your account, upload a clear photo of your National ID card (NID) or passport along with a selfie. After the documents are reviewed, verification is usually completed within a short time. Once verified, withdrawal limits are unlocked and account security is confirmed.
Payment
Deposits and Withdrawals
Deposits to fbje via bKash are generally instant. Once the payment is successfully completed, the balance is added to your account within a few minutes. The minimum deposit amount is ৳300. If there is a delay for any reason, contact us on live chat with your transaction ID.
Yes. At fbje you can deposit using all four mobile banking methods — bKash, Nagad, Rocket, and Upay. Bank transfer is also available as a deposit option. The minimum deposit amount is ৳300 for all methods and there are no additional fees.
The withdrawal process at fbje is generally completed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. Withdrawals are processed quickly when account verification is complete and the wagering requirements on bonuses have been met.
fbje itself does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may charge a transaction fee according to their own rules. For bank transfers, the relevant bank's policies will apply.
Common reasons for a withdrawal being rejected are: account verification not completed, bonus wagering requirements not met, the minimum amount (৳800) not reached, or inconsistencies in payment details. If you have a problem, contact us on live chat.
Transfers from major commercial banks in Bangladesh are supported at fbje, including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Processing time for bank transfers may be somewhat longer than for mobile banking.
Games
Games and How to Play
To bet on BPL (Bangladesh Premier League) and all other cricket matches, first log in and go to the cricket section. Select a match, choose your preferred market (match winner, toss, total runs, etc.), enter your bet amount, and confirm. Bets can be changed until the match starts.
RTP (Return to Player) is a statistical figure showing what percentage of total bets a game returns to players over the long term. It is not a guarantee of winning — every spin is completely random. All slots at fbje run on certified RNG (Random Number Generator) technology, which ensures fair and unbiased gameplay.
Yes. The fbje live casino section offers real-time live studio games from top providers such as Evolution Gaming and Ezugi. Trained professional dealers conduct live blackjack, live roulette, live baccarat, and other games via direct video streaming.
Yes. In-play (live) betting is available at fbje for major cricket events including the T20 World Cup and IPL. Odds change in real time during the match and you can place bets across various markets. Make decisions quickly as odds can change fast.
fbje offers hundreds of games from the world's leading game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. A large selection is available across all categories — slots, live casino, fishing games, card games, and cricket betting.
Bonus
Bonuses and Promotions
New members at fbje receive a 150% bonus on their first deposit, up to ৳5,000. For example: if you deposit ৳2,000 you will receive an additional ৳3,000 as a bonus (total ৳5,000). To claim the bonus, make your first deposit to your account and enter the applicable promo code (if any).
A wagering requirement is the condition stating how many times the bonus amount must be wagered before it can be withdrawn. The welcome bonus at fbje carries a 25x wagering requirement, meaning that if you receive a ৳1,000 bonus you must place a total of ৳25,000 in bets before it becomes withdrawable.
fbje has four VIP tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). Your tier improves as you play regularly and stay active on the platform. Higher tiers come with more benefits and priority support.
fbje regularly offers attractive promotional deals for Eid, Pohela Boishakh, Victory Day, and other special occasions. To stay updated on these offers, check the promotions section of the site regularly or ask on live chat.
Most bonuses can be used on slot games. The terms for using bonuses on live casino and sports betting may differ. Read the specific terms and conditions of each bonus before claiming it. Contact the support team for more details.
Security
Security and Responsible Gaming
Yes. fbje uses SSL encryption technology to keep all your personal and financial information secure. Your information is never sold or shared with third parties. Read our privacy policy for more details.
No. fbje is for players aged 21 and above only. Age is verified during registration and date-of-birth documentation is required during account verification. Keeping underage individuals away from gaming is our ethical responsibility.
fbje offers a self-exclusion feature. You can temporarily close your account for a set period (such as 1 week, 1 month, or permanently). To use this feature, contact us via live chat or email at [email protected].
Responsible gaming means playing for entertainment and not betting beyond your means. Set a limit on how much you will spend each day or each week. Avoid the tendency to place more bets to recover losses. You will find detailed advice on our responsible gaming page.
You can contact the fbje support team in two ways: 24/7 live chat is available as soon as you enter the site, or you can write to [email protected]. Support is provided entirely in Bengali and the team is active seven days a week, around the clock.
Still have questions?
Our support team is ready to help in Bengali 24/7. Feel free to contact us for any issue.
Live Chat Support
Enter the site and start chatting right away — available 24/7
Email Support
[email protected]
Support Hours
Mon–Sun, around the clock (BST, UTC+6)